I've had my 2017 Ultra White IS350 since early-December 2016. Right now I'm right around 5k miles. No mechanical issues, no other problems aside from a couple of nails in a tire that was replaced back in March. Considering that, it is more than a little surprising that the clear coat is peeling off my front bumper. There is no scratch, dent, scrape, etc. that I can see that could have started the peel and after driving at highway speeds for one day, it had increased from dime size to about 2" in diameter. I called my service advisor on Monday and didn't hear back until yesterday, at which point she told me she had entered a service appointment I could drop it off anytime and let them check it out. When I got there, she was tied up with another customer and another service advisor checked me in. I've never had an issue with the dealership in the few times I've had to go in for service. They go above and beyond to make sure customers are satisfied. I wasn't really prepared when the advisor checking me in accused me of having had low-quality paint work done that led to the clear coat peeling. I pretty quickly corrected him and said the car had no accidents or paint work - that it was essentially still new to me - and my concern is why a seemingly new car is having this issue. He pretty much doubled down on the fact that I had done something wrong and said that Ultra White specifically has something different about the way it is applied that makes it even less likely to peel than other "standard" Lexus colors (I've actually heard this about some Toyota colors, so someone step in and confirm or deny if they know this about UW).
I searched the forum and couldn't find any other posts about clear coat issues on new cars or specifically Ultra White. Anyone had anything similar happen? As of now, I'm not really worried about the service department taking care of the issue - even a little push back and they magically find a way to cover the repair. I just don't want one spot to be fixed to later have others pop up.
I apologize for no photo - I forgot to snap a one before I dropped it off.
I searched the forum and couldn't find any other posts about clear coat issues on new cars or specifically Ultra White. Anyone had anything similar happen? As of now, I'm not really worried about the service department taking care of the issue - even a little push back and they magically find a way to cover the repair. I just don't want one spot to be fixed to later have others pop up.
I apologize for no photo - I forgot to snap a one before I dropped it off.
